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AI Voice Agents Take Over the Retail Sales Floor
pymnts.com·August 3, 2026·1 min read
AI Summary
AI voice agents are now enabling retail sales by conducting real sales conversations with customers. These agents, powered by models like OpenAI's GPT-Realtime, can engage shoppers in a more interactive manner than traditional chatbots.
From the source
Retail spent two years bolting chatbots onto websites that could field a shopper’s specific questions but never close a sale. Voice agents built on models like OpenAI’s GPT-Realtime are changing that, holding real sales conversations, asking the same probing …
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