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Best Buy Uses AI to Stop Passing Customers Around
pymnts.com·September 24, 2026·1 min read
AI Summary
A customer seeking help with a malfunctioning laptop might call Best Buy, explain the problem, get sent to a second department and explain it again. If the fix needs a repair, a third agent asks for the same details.
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A customer seeking help with a malfunctioning laptop might call Best Buy, explain the problem, get sent to a second department and explain it again. If the fix needs a repair, a third agent asks for the same details. Every handoff costs the customer time and …
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