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Meta Tests Human Callers for Muse After Merchants Hang Up on AI
pymnts.com·September 22, 2026·1 min read
AI Summary
Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson.
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Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson. Meta began this test after…
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