Why SAP says enterprise AI agents need knowledge graphs and governance
AI Summary
SAP emphasizes that enterprise AI agents require knowledge graphs and governance to effectively execute business processes autonomously. Max McPhee highlights the importance of grounding these agents in a company's specific context to enhance their functionality beyond traditional chatbots.
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Presented by SAP At VB Transform 2026, Max McPhee, senior solution advisor at SAP, spoke with Rob Stretchay, lead analyst at VentureBeat Research, about what it takes for enterprises to move beyond chatbots to autonomous AI agents that can execute real business processes. He argued that the difference comes down to grounding those agents in a company’s own context rather than general knowledge. "Where we're starting to see more emergent behavior of it feeling like a coworker rather than an a
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