Crocs Puts One AI Agent in Charge of Sales and Service

pymnts.com·September 22, 2026·1 min read

AI Summary

A shopper looking for a birthday gift for a nephew opens a chat on Crocs. com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t.

From the source

A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page, an FAQ and a support qu…

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