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Is OpenAI's New Presence Agent Ready to Replace Your Contact Center?
CMSWire·July 24, 2026·1 min read
AI Summary
OpenAI's new Presence Agent combines AI models with policies and guardrails aimed at enhancing customer service interactions. It raises questions about its potential as a contact center-as-a-service (CCaaS) platform.
From the source
Presence pairs OpenAI models with policies and guardrails for customer service. Is it a CCaaS platform, or something else? Continue reading...
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