Apple Tests New Genius Bar AI Tool That Transcribes Customer Chats, Raising Employee Privacy Concerns

Ibtimes.com.au·July 20, 2026

AI Summary

Apple is testing an AI tool called 'Live Notes' at its Genius Bar locations to automatically transcribe customer service conversations. The initiative has sparked employee concerns regarding data privacy and potential use of the transcriptions for performance evaluations, even with existing safeguards in place.

From the source

Apple is testing 'Live Notes', an AI tool at Genius Bar, to transcribe conversations, raising employee concerns about data use and performance evaluations despite current safeguards.

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View original at Ibtimes.com.au

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