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Agentsby OpenAI
Presence
Free
Deploy and manage real-time voice agents and chatbots.
Presence by OpenAI is an enterprise-level platform designed to deploy and manage AI agents that facilitate customer interactions and support internal workflows. It allows businesses to configure AI agents that can answer inquiries, access company systems, execute approved actions, and escalate certain issues to human staff, aligning with predefined company policies and standards.
Who it's for
enterprisescustomer support teamsbusinesses with large-scale operations
Use it for
- — Automating customer service
- — Managing internal business workflows
- — Enhancing customer interactions
- — Reducing workload for human staff
Get the most out of it
- 01Clearly define company policies and permissions for AI agents to ensure compliance and effectiveness.
- 02Regularly evaluate the performance of AI agents to identify areas for improvement.
- 03Ensure seamless escalation processes are in place for transitioning from AI to human staff.
- 04Integrate Presence with existing company systems for streamlined operations.
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